Collection and Use of Information
We may ask you to provide us: (i) your first and last name, email address, home address, phone number, credit and debit card numbers and date of birth or other information that could reasonably be used to identify you personally (hereinafter "Personal Information"); and/or (ii) demographic information, such as information like your gender ("Demographic Information").
Your decision to provide this information is voluntary, but if you choose not to provide this requested information you may not be able to take advantage of all of the Website's features.
We may use the below technologies (or ones we incorporate in the future) for a variety of purposes, including:
To allow you to use and access the Website, including for the prevention of fraudulent activity and improved security functionality or to allow you to make use of shopping cart functionality;
To assess the performance of the Website, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Website;
To offer you enhanced functionality when accessing the Website, including identifying you when you sign in to our Website or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and
To deliver content, including ads, relevant to your interests on our Website and third party sites based on how you interact with our advertisements and/or content.
In addition to information that you choose to submit to us, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Website ("Usage Information"). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, mobile phone or other device (a "Device") whenever you visit or interact with our Website. Usage Information may include:
your IP address or other unique identifier ("Device Identifier");
your Device browser, operating system and mobile network information;
the areas within our Website that you visit and your activities there, including remembering you and your preferences;
your general location; and
certain other Device data, including the time of day you visit our Website, among other information.
We may use various methods and technologies to collect and/or store Usage Information, such as:
Cookies. A cookie is a file placed on a Device to uniquely identify your browser or to store information on your Device. Our Website may use HTTP cookies, HTML5 cookies, Flash cookies and other types of cookie technology to store information on local storage. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some (but not all) instances can be blocked by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options. Please note that these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies, visit www.adobe.com. Please understand that if you disable or remove any type of cookie, some parts of our Website may not function properly.
Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
Web Beacons. A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Website's pages and messages. Web beacons may be used by us for a number of purposes, including to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened or to count how many particular links were actually viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter. The embedded script does not collect your Personal Information.
ETag, or entity tag. An Etag or entity tag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash and/or HTML5 cookies.
Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).
Our Website (including our mobile apps) may use location-based services to verify your location, deliver you relevant content and/or advertising based on your location, as well as to share your location with our service providers as part of the location-based services we offer. Further, we or our service providers may use your location information to display our nearest Store location to you. You have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or by following the standard uninstall process and removing all Haiven applications from your mobile device.
Information and Third Parties
Information We Collect When You Interact with Third-Party Websites
Information You Provide About a Third Party
You may send someone else a communication from the Website, such as sending an invitation to a friend. If so, the information you provide (e.g., names, email addresses, mobile number, etc.) will be used to facilitate the communication and will not be used for marketing purposes unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Website, your email address, mobile number, name or username and message may be included in the communication sent to your addressee(s). Some of these tools may be third-party tools subject to third-party privacy policies.
How We Use the Information We Collect
We may use your Personal Information, Demographic Information or Usage Information for various purposes, including, but not limited to, the following:
Improving the effectiveness of our Website, marketing endeavors and service offerings;
Processing and completing purchase, return and similar transactions;
Providing customer service;
Notifying you of product recalls or providing other information concerning products you have purchased;
Sending you marketing information about Haiven and other third parties we work with, including through direct mail offerings;
Sending you email communications such as electronic newsletters about our products, services, events, loyalty programs and Promotions;
Sending you email about orders you have made on the Website;
Enabling you to participate in the Website's features such as surveys and Promotions;
Identifying your product and service preferences, providing personalized content and informing you of new or additional products, services and Promotions that may be of interest to you;
Providing mobile marketing messages and service messages;
For internal business purposes; and
If you prefer not to receive marketing communications from Haiven, you may opt out at any time by following the directions in the “Opt Out” section below.
Sharing of Information with Third Parties
When You Request We Share With Third Parties. You may be presented with an option to receive certain information and/or marketing offers directly from third parties or to have us send certain information to third parties or give them access to it. If you choose to do so, your information may be disclosed to such third parties and all information you disclose will be subject to the third-party privacy policies and practices of such third parties. In addition, third parties may store, collect or otherwise have access to your information when you interact with their content on our Website. This may include using third-party tools such as Facebook, Twitter, Pinterest or other third-party posting or content sharing tools and by so interacting you consent to such third party practices. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review such third-party privacy policies and practices of such third parties prior to requesting information from or otherwise interacting with them.
Third Parties Providing Services to Haiven. We may use third party service providers to perform certain services, such as: (a) to assist us in e-commerce operations; (b) to manage a database of customer information; (c) hosting the Website; (d) designing and/or operating the Website's features; (e) tracking the Website's activities and analytics; (f) enabling us to send you special offers or perform other administrative services; and (g) other services designed to assist us in maximizing our business potential. We may provide third parties with access to your information to carry out the services they are performing for us. Third-party analytics and other service providers such as Google Analytics and Adobe (Omniture) may set and access their own technologies on your Device and they may otherwise collect or have access to information about you. These service providers use the technology described above to help us analyze how users use the Website. We are not responsible for those third party technologies or activities arising out of them. However, some third parties may offer you certain choices regarding their practices. For example, to learn about opting out of Google Analytics, please click here. To learn about opting out of the use of Adobe cookies for analytics and on-site personalization, please click here. We are not responsible for the effectiveness of or compliance with any third parties' opt-out options.
Affiliates and Business Transfer. We may share your information with our subsidiaries and affiliates. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website and/or our Stores; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including during the course of any due diligence process.
Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Website or through one of our social media pages that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and likeness in advertising associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winner's list.
Information You Disclose Publicly
User Content and Public Information. The Website may permit you to submit ideas, photographs, videos, audio recordings, questions, comments, suggestions or other content, including Personal Information (collectively, "User Content"), on blogs and message boards, product reviews and other public forums (each, a “Public Form”). By submitting User Content on any Public Forum, the general public, including, without limitation, Haiven and others, will have access to such User Content, and may store, display, publish, distribute or otherwise use User Content online or offline in any media or format and may or may not attribute the User Content to you. Please note that Haiven does not control who will have access to the published User Content, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Website or other Public Forum, or what others do with information you share with them on the Website or other Public Forum.
Name and Likeness. By connecting with Haiven through our social media pages or accounts, or by posting content using Haiven-created hashtags or other identifiers, you are providing your consent for Haiven to use any Personal Information or other content you submit or make available through such sites for marketing and promotional purposes, including, but not limited to, incorporation into our marketing materials, without further notice or compensation.
Information You Disclose Publicly
You may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time and across third party websites and online services by collecting information through automated means, including through the use of the technologies described in the "Information We Collect When You Use the Website" Section above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Website, such as the pages you have viewed. This collection and ad targeting takes place both on our Website and on third-party websites that participate in the ad network. This process also helps us track the effectiveness of our marketing efforts. We and our service providers use first-party cookies and third-party cookies together to report how our internet advertising methods are related to your visits to the Website.
Third-Party Content and Websites
The Website may contain content that is supplied by a third party, and those third parties may collect Usage Information and your Device Identifier when pages from the Website are served to you, or otherwise accessed by you. In addition, when you are on the Website, you may be directed to other services that are operated and controlled by third parties. We are not responsible for the data collection and privacy practices employed by any of these third parties. For example, if you "click" on a link, the “click” may take you off the Website onto a different site. These other sites may independently collect data about you and may or may not have their own published privacy policies.
California Privacy Rights
We may from time to time elect to share certain information about you collected by us on the Website with third parties for those third parties' direct marketing purposes. California Civil Code Section 1798.83 permits California residents who have supplied personal information, as defined in the statute, to us, under certain circumstances, to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year (e.g., requests made in 2014 will receive information about 2013 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. To make such a request (limit one request per year), please submit a written request to the following address (limit one request per year): Haiven, Attn: Customer Care – California Privacy Rights Notice, Haiven Home, Inc., 1730 E Holly Ave El Segundo, CA 90245. You must include your full name, email address, and postal address in your request.
Information and Children
We understand the importance of protecting children’s privacy in the interactive world. We do not use the Website to knowingly collect Personal Information from children under the age of 13 without parental consent. If you are a child under 13 years of age, you are not permitted to use the Website and should not send any information about yourself to us through the Website.
In the event that we become aware that we have collected Personal Information from any child, we will dispose of that information in accordance with the Children’s Online Privacy Protection Act. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us by email at the address set forth below, and we will take reasonable steps to ensure that such information is deleted from our databases.
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you provide us with your information at your own risk.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Haiven, you can contact us:
Haiven Home, Inc.
1730 E Holly Ave. El Segundo, CA 90245
To unsubscribe from mobile alerts from:
To opt out of e-mail marketing communications for:
To opt out of direct mail marketing communications, please write to Haiven at the mailing address above, be sure to include your name and address as it appears on any marketing materials received from Haiven.
Please allow 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Haiven. Please note that we will retain your information for business purposes or as required by law.
Please note that we may still send you certain communications relating to your account or use of our Website, such as administrative and service announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.